Return, Refund & Replacement Policy

Last updated: September 9, 2026

At Chessigen, we want you to be satisfied with your order. If your product arrives damaged, defective, incorrect, or does not arrive as expected, please contact us so we can help make it right.

Damaged, Defective, or Incorrect Products

If your Chessigen order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of receiving your order.

When contacting us, please include:

• Your order number

• A brief description of the issue

• A clear photograph showing the product and the issue

Once we receive your request, we will review it and notify you whether your claim has been approved.

For approved claims, Chessigen will provide either a replacement at no additional cost or a full refund for the affected product, depending on the circumstances.

Approved replacement orders are typically submitted for fulfillment within 3 business days.

Lost Packages

If your package appears to have been lost in transit, please contact us within 30 days of the estimated delivery date.

We will review the tracking information and, when appropriate, arrange a replacement or refund.

Returns & Buyer's Remorse

Because Chessigen sells consumable wellness products, we generally do not accept returns or provide refunds for buyer's remorse, change of mind, or personal preference.

For health and safety reasons, opened or used products cannot be returned or resold.

If there is a problem with the condition, quality, or accuracy of your order, please contact us instead. Eligible damaged, defective, incorrect, or lost orders are covered under the policies above.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, Chessigen cannot guarantee a refund or free replacement. If the package is returned and can be reshipped, additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has entered fulfillment or shipped, we may not be able to change the address.

Unclaimed or Refused Packages

Packages that are unclaimed, refused, or otherwise returned to the fulfillment facility due to circumstances attributable to the recipient may not qualify for a refund or free replacement.

If reshipment is possible, the customer may be responsible for the additional shipping costs.

Order Cancellations

Orders are sent to fulfillment quickly so that we can get your Chessigen products to you as soon as possible.

If you need to cancel an order, please contact us immediately. We will make every reasonable effort to accommodate your request.

However, once your order has entered production or fulfillment, we cannot guarantee that it can be canceled, changed, or refunded.

International Orders, Customs & Duties

For international orders, customers are responsible for ensuring that the products they purchase can legally be imported into their destination country and for paying any applicable customs duties, taxes, or fees.

Chessigen is not responsible for packages rejected, abandoned, destroyed, or returned by customs due to import restrictions, unpaid duties or taxes, or other circumstances outside of our control.

Orders returned or rejected by customs may not be eligible for a refund or replacement.

Uncollected Carrier Deliveries

If a shipment cannot be delivered because the recipient is unreachable, refuses delivery, provides incorrect contact or address information, fails to pay applicable duties or taxes, or otherwise fails to accept delivery, the carrier may return, abandon, or destroy the shipment.

In these circumstances, Chessigen may be unable to provide a refund, replacement, or reshipment.

Refund Processing

Approved refunds will be issued to the original payment method used to place the order.

Please allow several business days for the refund to appear on your account after it has been processed. Processing times vary depending on your bank, credit card issuer, or payment provider.

If you have received confirmation that your refund was processed but do not see it on your account, please contact your financial institution first, as there may be additional processing time before the refund is posted.

Contact Us

If you have a problem with your Chessigen order or would like to request a refund or replacement, please contact us through our customer support contact information provided on our website.

Please include your order number and any relevant photographs or details so we can assist you as quickly as possible.

Chessigen reserves the right to update or modify this Return, Refund & Replacement Policy at any time. Any changes will be posted on this page with an updated effective date.